the support group at ursa major solar has the following requirements: agents need to capture different information for product support and inquiry cases. the lifecycle for inquiry cases should have fewer steps than the lifecycle for product support cases. which three features should an administrator use to meet these requirements? choose 3 options.

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02-11-2022
Computers and Technology

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the support group at ursa major solar has the following requirements: agents need to capture different information for product support and inquiry cases. the lifecycle for inquiry cases should have fewer steps than the lifecycle for product support cases. which three features should an administrator use to meet these requirements? choose 3 options.

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