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QUESTION 3 3.1 When Helen took over, she vowed to make changes in the business. She planned to hire skilled staff members and make sure suitable resources are available within the business. In particular, she resolved to stop handling employees with kid gloves and to treat them according to what they were: the hired help. 3.1.1 3.1.2 Identify how Helen can gather information about the kind of skills that are necessary to operate her business successfully. Explain FOUR basic methods that can be used to gather information about the jobs and skills needed for each job in a business. (1) (4 × 3) (12)
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