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In what ways did Netflix’s DVD - by - Mail business act NOT as a disruptive innovation to video stores like Blockbuster? A. Mail order requires advance planning and did not allow for impulsive rental B. Shipping DVD to customers is a service different from the in - store rentals. C. Customers could form their wish - list at leisure, versus having the pressure to choose during a in - store visit. D. Netflix has late fees.
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