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A popular car insurance company allows customers to begin an application for car insurance online and then finish the application later over the phone, in person, or online. The software analyzes the applicant's driving history along with personal data such as age and address to come up with a competitive insurance quote. The software passes along the applicant's information to the marketing team who then reaches out to the applicant to ask them if they need any further information or assistance. The software also identifies the rates of top insurance competitors and alerts management when their product is no longer the cheapest. Which type of technology is being described in this scenario? OA enterprise management systems (EMS) OB. OC. O D. chief technology suites (CTS) crisis management equipment (CME) customer management software (CMS)
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