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Evaluate the role of service agents in enhancing customer satisfaction within the telecommunications industry. What strategies can service agents employ to effectively resolve customer issues and improve overall service quality? a) Service agents should focus solely on speed, ensuring all customer interactions are as brief as possible. b) Service agents should employ active listening and personalized communication to understand and address customer needs effectively. c) Service agents should adhere strictly to scripts, minimizing deviation to maintain consistency. d) Service agents should avoid follow-up communications to reduce workload and increase initial response efficiency.
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