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You answer the phone and a customer immediately starts yelling. The problem the customer is experiencing isn’t clear, even after they finish venting. What should you do next? a) Ask the customer what would be a great outcome for them on this issue. b) Promise to solve the customer’s issue ASAP. c) For clarification, do your best to reiterate to the customer what you think, their issue is. d) Escalate the issue to your supervisor.
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