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In the context of customer feedback, how might a company effectively address a customer's dissatisfaction when they state, "I'm really disappointed with my order. I thought the packaging tape was sticky, but it's not. I feel like I've wasted my money on something I can't use." - Offering a discount on the next purchase without addressing the current issue. - Providing a full refund or replacement for the defective product and apologizing for the inconvenience. - Ignoring the complaint if the product is within the acceptable quality range. - Suggesting the customer uses a different brand of packaging tape without further discussion.
Sagot :
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