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Emotional intelligence can be defined as: - The distinctive way in which organizations build trust and commitment among employees and managers. - The shared set of beliefs, expectations, and work routines that influence organizational members. - The ability to be aware of and manage one's own emotions and to handle interpersonal relationships with empathy. - The ability to create an environment where people feel their thoughts and ideas can be safely shared. - A strong commitment to the organization which results in feeling proud to work for that organization.
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