Can Someone help me with this ASAP.

From the following list of terms, select the one that best fits each definition below. Write your selected word on the lines provided.

Word bank:
feedback
empathy
active listening
credibility
consistency
packaging options
image
interpersonal
initiative
electronic

Questions:
1.) One method of recording client requests. ____________________
2.) A skill when using appropriate body language. ____________________
3.) Good customer service builds the reputation, trust ____________________ of a business.
4.) A communication skill needed to understand customers. ____________________
5.) An example of choices that customers have. ____________________
6.) Personal hygiene and grooming contribute to one’s ____________________.
7.) Important in understanding the needs and point of view of a client. _____________________
8.) Means reliability and constancy. ______________________
9.) Employers appreciate workers who use their own ____________________ when making decisions.
10.) When customers provide comments or reactions to customer service. ___________________