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Unclear question. However, I answered based on the case above.
Answer:
by stealing from the utility cash payments
Explanation:
Recall we are told that the utility payments are received in both cash and check form.
Hence, it is possible for the clerk to steal from the cash utility payment rather than the checks because it can easily go unnoticed by customers, or differences may be overlooked by some, and so she was able to commit this fraud.