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When a customer believes he or she has ingested contaminated food in your establishment, you should
o immediately contact the restaurant's legal department or attorney
Obe careful not to imply that the restaurant is at fault
O be prepared to believe the customer and take immediate action to correct the problem
politely inquire about other possible causes for the customer's symptoms besides food contamination
It is not I repeat not the last one-
Politely inquire about other causes for the customer’s symptoms besides food contamination
My next guess would be the first one-
Immediately contact the restaurants legal department or attorney.
You should avoid saying “I'm sorry” because if the patron files a lawsuit that apology could be construed as an admission of guilt. You can say things such as “I hear your complaint,” and “I understand that you are upset about what happened,” which convey the fact that you are not taking the patron's comments lightly.
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