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Sagot :
Managers should use positive reinforcement to help employees link service behavior with service rewards.
Negative and Positive reinforcements
Positive reinforcement seems to be a procedure that increases the likelihood of certain behavior by simply introducing a stimulus after the behavior would be completed.
Negative reinforcement increases the probability as well as likelihood of certain behavior by minimizing an unfavorable outcome.
Thus the response above is appropriate.
Find out more information about positive reinforcement here:
https://brainly.com/question/25433923
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