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You work in a busy OB provider's office. One of your physicians has been called to a delivery. Some of the
patients on the schedule could not be reached for notification prior to arrival for their appointments. Which of
the following statements would be the most appropriate when offering patients alternative arrangements?
Dr. Shiflett can see you tomorrow at 10:00 am if you would like to reschedule.
Dr. Shiflett is unavailable. You will have to call us back tomorrow to reschedule your appointment.
Please just have a seat in the waiting room and you can see Dr. Shiflett when she returns.
A. Dr. Shiflett can see you tomorrow at 10 is the best answer.
Answer B isn’t particularly helpful, and the patient is probably already frustrated. You want to minimize their inconvenience and frustration. Answer C is not a good option, because you have no idea when the doctor will actually be back, and the patient could be waiting for several hours.
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