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When it comes to having certain sales skills as a hotel manager, being able to really hear, learn about, and show customers that the products/services you offer will meet their needs is a vital skill to have. When you show customers that you truly hear their needs, what sales skill are you practicing?
active listening
product knowledge
communication
confidence
The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt.
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