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Explanation:
Plug in x = 3 to get
h(x) = x^2 + 10x + 32
h(3) = 3^2 + 10*3 + 32
h(3) = 71
Repeat for x = 11
h(x) = x^2 + 10x + 32
h(11) = 11^2 + 10*11 + 32
h(11) = 263
Now use the average rate of change formula
m = average rate of change
m = ( h(b) - h(a) )/(b - a)
m = ( h(11) - h(3) )/(11 - 3)
m = (263 - 71)/(11 - 3)
m = 192/8
m = 24