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The question above is intended to assess your writing ability and your ability to solve a problem. In that case, it's not correct for me to write the email to you, but I'll show you how to write it.
First, how this email establishes communication between a company and a client. In this case, it is correct to use formal language, without the use of slang and abbreviations. In addition, the email should be respectful and short, and punctual.
You can write the email as follows:
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