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Samra can respond to the situation by explaining to McConnley the policy of the company about copayment.
A copayment simply means a fixed amount for a covered service that is paid by an individual to the provider of a service before the service is received.
In this case, Ms. McConnley is ready to check out and inform Samra that she does not have any cash to pay her $25 copayment. It's important for Samra to explain the company's policy on copayment and remind her that she hasn't paid her.
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