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Theres a lot of benefits, it just depends on the situation. For example, say that person whos calling is in a trafficing situation, or kidnapping. it would give the dispacter more information than what the person could say. Or if you just got into a car accident, say all you had to do was press one button and then it sends the dispacher all of your information. Social security number, phone number, id, location, emergency contacts and more.