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The given scenario demonstrates the common issue with public cloud computing of Wide variations in performance over time
This refers to the IT model that makes use of computing services that are run by a third party and is available to the public for use.
Hence, we can see that based on the given description, Owen's firm runs their critical applications in a public cloud but they experienced fluctuations as some users were unable to effectively use it and this shows the wide variations in performance over time.
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