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Carl was placed on hold when he telephoned his cable company, at which point, music began to play. A couple of minutes into the hold time, he decided to jot down a list of snacks he wanted to buy from the store. Carl was using
________ listening while he waited on the phone.
Carl was using passive listening because while he could hear the music on the phone, he was not entirely engaged in it as he was also jotting down a list, so therefore he couldn’t fully process the music.
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