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Sagot :
b) false
In developing a claim message, you should not leave the adjustment (or solution) up to the receiver just not to sound too demanding.
In such a case the person who claims, or the claimant should come up with a proper description of the problem, followed by a short information in the body, that also has proper and valid facts presented briefly. Also be prepared to provide a back-up for the claim.
Also you should enclose copies of relevant materials, along with the above-mentioned things and close the message by lucidly stating what exactly have you done. Do not leave the adjustment up to the receiver and do it yourself.
To learn more about claim message, click
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