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Poor communication
This is an example of a conflict based on poor communication. Because of the reason is that in customer service a person should have skills to communicate in a good manner. It is important because if the person has this skill that he can communicate with others best.
Then he can impress the customer and realize customer about the qualities of their product. In every kind of business, communication skills play major role. Therefore, both john and Henry are confused as their priorities should be on focus to improve their communication skills.
When there is a disconnect between what is said and what is heard, poor communication frequently results. In other words, the individual to whom the communication is being directed misinterprets what you are trying to convey. There is no longer mutual understanding.
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