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False. Always use third person for presenting unpleasant ideas.
An effective message communicator develops the message from the receiver's perspective, which is a "you attitude" rather than a "me attitude." The deductive pattern is followed by both good news and routine news messages. Avoid using the second person when stating negative ideas in a written message to project a positive, tactful tone. When presenting unpleasant ideas, always use the third person.
Second-person narration is a relatively uncommon narrative technique in which the action is driven by a character ascribed to the reader, known as you. Writing in third person refers to writing from the perspective of an outsider looking in, and it employs pronouns such as he, she, it, or they.
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