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The Richest Communication Channels are those that Involve More than Just Words.
When communicating, humans tend to rely on words to get their point across, but it turns out that there are many communication channels we often overlook - nonverbal communication being one of them.
A fascinating new study that was published in the journal Frontiers in Psychology found that people who consider the richness of the communication channel they use when talking to others report feeling more satisfied and closer to those with whom they communicate compared to people who do not consider the richness of their communication channel.
You might think that the richest communication channels are those that require the most text-based interactions, but you’d be wrong. According to some studies, the richest channels are those that involve more than just words—namely, face-to-face conversations.
The RICHNESS of a Communication involves main key Interactions such as:
1) Face-to-face
2) Posting on social media
3) An email exchange
4) Instant messaging
5) Video call
6) A phone call or conference call
Face-to-face: Facial expressions, body language, vocal intonation, eye contact- the richness of a communication channel is measured by the number of ways in which we share our thoughts and feelings.
It is much more difficult to read into an email, even with emotions, as opposed to looking someone in the eye while they tell you what they're feeling.
Making physical eye- contact will have an even richer effect on your channel than words ever could.
Posting on social media: Another type of rich communication is the communication of feelings. Good listeners know to watch for expressions and another body language that can tell them something the person may not want to say.
Sending texts with an emoji or a photo or video is also a way to add richness and dimension to your communications.
Example: I want you to know how happy I am now, right this minute, because of my work
An email exchange: An Email exchange doesn't have to be anything fancy- just something lighthearted and fun with lots of pictures ( INFORMAL ).
Example: Hi, there! I hope you're doing well. What do you think about the following... a children's book. We've created the illustrations for it and now we need someone to write the text.
If you're interested, let me know and we can set up a call. I'll send over some information about the project so you can see if it matches your style or needs.
You'll work remotely so long as our schedules permit--we want this process to be as smooth as possible for both of us. I'm eager to hear from you soon!
Instant messaging: The best communication channels don't just involve words. In the face of ambiguous or imprecise wording, the richness of a communication channel involves turning to tools like live text & Others to clarify the context.
You might also consider using images, GIFs, sounds, and animations to add color and humor to your messages. These richer forms of expression can help you get your point across more effectively when you're trying to find something with which the other person will be able to identify.
Example: If you want someone to know how much you care for them, it's better to say I care for you with an emoji instead of I care for you.
Not only does this show that their feelings are reciprocated but it creates a sense of careless for both sides by sending them something they can hold onto during tough times.
Video call: Creating a video call is just as easy as sending an email or text message and can make your communication with your spouse, friend, parent, or customer much richer.
Watching each other's facial -expressions during the conversation can help you convey emotions more effectively and it's also possible to zoom in on text messages during the conversation so you don't miss any important detail.
A phone call or conference call: Phones and conference calls are the richest of all communication channels. During a phone call, one person speaks and the other listens, but in a conference call, everyone gets to talk.
While on a phone call or conference call, people can't read body language and facial expressions, which leads to misunderstandings because words don't always say what they mean.
It's hard to know if the listener is understanding what you're saying or if you need to repeat yourself in order for them to understand your message.
Hence, these above key Interactions Involves in Richness of a Communication channel.
To learn more about Communication Richness refer to:
brainly.com/question/18043081 #SPJ4
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