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Case:
A surgical technologist is walking past a scrub sink, where she sees a coworker washing her hands and crying.
The coworker tells her that during a just-completed procedure, the surgical saw stopped working for some
reason. The surgeon "lost it" and threw the saw against the wall while yelling for a replacement saw. The
coworker said she was scared and was afraid the surgeon was going to throw the saw at her. She is upset and
does not know what she can do about it. What can the surgical technologist advise her coworker to do? After
reading the case, answer the following:
1. Why is the healthcare environment particularly susceptible to conflict?
2. How would you handle disruptive behavior from a coworker?
3. What can the surgical technologist advise her coworker to do?
Sagot :
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