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False: when communicating, one has to be sure to focus on the person, not on his or her behavior and its effects.
When talking about an effective communication, we must focus on a person's words as well as his behaviour and it's effects. We frequently concentrate on what we ought to say when speaking with people. Speaking is not as important for effective communication as listening. One aspect of listening effectively is understanding the words or information being delivered; another is understanding the emotions the speaker is attempting to convey. Therefore, the given statement is incorrect.
Engaged listening differs significantly from hearing only. You can tell how someone is feeling and the emotions they're trying to convey by the subtle intonations they use in their voice when you really listen—when you're focused on what they're saying. Being an attentive listener can help you better understand the other person while also making them feel heard and understood, which can strengthen your relationship.
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