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A report to determine whether a company should outsource its customer support(customer service) function is an analytical report.
What is customer support(customer service)?
Customer support includes a variety of services that help customers use a product in an economical and successful manner. It covers assistance with product disposal as well as planning, setup, training, troubleshooting, maintenance, and upgrades. Technical support refers to assistance with technology-related devices including computers, televisions, mobile phones, software, and other mechanical or electronic goods.
When a situation doesn't require a quick response, the main ways to provide web-based assistance to your consumers are by phone and email. One advantage of email-based communications is that it is inexpensive, unobtrusive, and accessible from anywhere at any time. In order to manage a string of follow-up communications with a specific customer, trouble ticketing systems and CRM applications are used.
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