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You provide desktop support for small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem.
What should you do?Establish a Remote Assistance connection and watch what the user is doing

Sagot :

We will  establish a Remote Desktop connection and update the driver.

What is a  Remote Desktop connection?

One of the features of  Windows that enables a user to start and control an interactive session[2] on a distant computer or virtual machine over a network connection is Remote Desktop Services (RDS), also known as Terminal Services in Windows Server 2008 and earlier[1].

RDS was first introduced in 1998 as Terminal Server in the standalone Windows NT 4.0 Terminal Server Edition, which allowed users to log in from a distance. It was incorporated into the server editions of the Windows NT family of operating systems as an optional component beginning with Windows 2000 under the name of Terminal Services,

[3] getting upgrades and enhancements with each new release of Windows. With Windows Server, Terminal Services were later renamed to Remote Desktop Services.

Hence, We will  establish a Remote Desktop connection and update the driver.

Learn more about Remote Desktop connection click here:

https://brainly.com/question/14719354

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