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If a service manager is unable to shift demand in order to spread out customer arrivals, they should concentrate on processing speed or standardization in order to increase the Service rate.
Service rate is an operational performance metric that is used to calculate the rate of service or supply of service in a business. It is the rate at which customers in the system are served.
In general, service rate distribution is a term used in queuing theory to describe how different queues have different service times (and thus different service rates) distributed according to different mathematical models and thus different applications. The fill rate is one example of a service rate that measures the number of units filled as a percentage of the total ordered.
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