Answered

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Studies have generally demonstrated the following if a customer is unhappy
with service, which of the following can occur?
о
O
Nine out of 10 customers who are treated rudely on the phone typically
stay with the company until a second negative experience.
One out of 10 customers who are treated rudely on the phone will never
do business with the company again.
Nine out of 10 customers who are treated rudely on the phone will
never do business with the company again.
A customer who has a negative experience with a company tells two
people about the experience.

Sagot :

GinnyAnsweridn

Final answer:

Negative customer experiences can result in customers no longer doing business with a company and spreading negative feedback to others.


Explanation:

Studies have shown that negative customer experiences can have significant impacts on business outcomes. For instance, one out of 10 customers who are treated rudely on the phone will never do business with the company again. Additionally, a customer who has a negative experience with a company tells two people about the experience, potentially leading to negative word-of-mouth.


Learn more about Effect of negative customer experiences on businesses here:

https://brainly.com/question/40804814


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