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Total Quality Management (TQM) emphasizes continuous improvement for customer satisfaction, driven by Deming's principles.
Total Quality Management (TQM) is a management approach that emphasizes continuous process and system improvement to achieve customer satisfaction for long-term success. Dr. W. Edwards Deming was a key figure in quality control, advocating for statistical controls in manufacturing processes and labor-management cooperation.
Deming's TQM principles include mass inspection replacement by statistical methods, extensive personnel training, and fostering a cooperative atmosphere between employees and management.
TQM involves a total company commitment to quality with every employee responsible for quality, promoting synergy in achieving customer satisfaction and economic quality costs.
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