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Customer satisfaction impacts organizational citizenship behaviors which contribute to team effectiveness and organizational performance.
Customer satisfaction at The Container Store can have a direct impact on organizational citizenship behaviors. When customers have high satisfaction levels, employees are more likely to engage in behaviors that benefit the organization beyond their formal roles.
Organizational citizenship behaviors refer to actions like helping colleagues, volunteering for additional tasks, and positively representing the organization.
This positive behavior contributes to higher team effectiveness, ultimately leading to improved overall organizational performance.
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