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Studying the service product means studying how service is delivered to customers.

A. True
B. False


Sagot :

Final answer:

Studying service product delivery involves exploring service design and implementation for optimal customer satisfaction.


Explanation:

Studying the service product involves examining how services are delivered to customers, encompassing aspects like service design, implementation, and quality management. Understanding the process view of service provision is crucial as it guides organizations in adapting to changing service-delivery environments for better responsiveness and efficiency.


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