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To overcome language barriers at Royal Jewel, the best strategy is to task human resources with hiring multilingual employees and provide translated guidebooks. This approach ensures effective communication while maintaining the quality of the employee-guest experience.
Task human resources with courting, hiring, and retaining more multilingual employees. This strategy would address the language barrier challenge without compromising the employee-guest experience. By having multilingual employees, Royal Jewel can ensure effective communication with guests from different parts of the world, enhancing their experience and satisfaction.
Providing printed guidebooks translated into multiple languages could also be beneficial, offering additional support for guests to navigate the resort. However, having multilingual staff directly interacting with guests can create a more personalized and engaging experience.
Mandatory language fluency for current employees may not be practical due to varying skill levels and time constraints. Launching training sessions on non-verbal communication is helpful but may not fully address the language barriers that guests face.
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