Answered

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The ability to successfully resolve conflict depends on your ability to: (Choose all that apply)

A. Manage stress quickly while remaining alert and calm. By staying calm, you can accurately read and interpret verbal and nonverbal communication.
B. Control your emotions and behavior. When you're in control of your emotions, you can communicate your needs without threatening, frightening, or punishing others.
C. Pay attention to the feelings being expressed as well as the spoken words of others.
D. Be aware of and respectful of differences. By avoiding disrespectful words and actions, you can almost always resolve a problem faster.

Sagot :

GinnyAnsweridn

Final answer:

Conflict resolution involves staying calm, controlling emotions, and respectful listening to effectively resolve conflicts.


Explanation:

Key Points in Conflict Resolution:

  1. Stay Calm: By managing stress and staying calm, you can interpret communication accurately.
  2. Control Emotions: Communicate needs without threatening others by controlling emotions.
  3. Listen and Respect: Pay attention to feelings, be aware of differences, and avoid disrespect.

Conflict Resolution Strategies:

  • Choose words carefully
  • Be calm and listen
  • Avoid blaming, focus on problem-solving

In conflict management, understanding styles, effective communication, and negotiation skills are crucial for successful resolution.


Learn more about Conflict resolution here:

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