Answered

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Which of the following reactions would be appropriate when responding to an upset customer? (Select all that apply.)

A. Let customers finish speaking
B. Inform the customer what you are doing to help
C. Do not argue
D. Apologize to the customer

Sagot :

GinnyAnsweridn

Final answer:

Professionally address upset customers by letting them speak, informing them of actions taken, avoiding arguments, and apologizing.


Explanation:

How to Respond to an Upset Customer Professionally

When dealing with an upset customer, it is crucial to:

  • Let customers finish speaking: Allow them to express their concerns fully.
  • Inform the customer what you are doing to help: Keep them updated on the steps you're taking to address the issue.
  • Do not argue: Avoid getting into arguments; focus on resolving the problem.
  • Apologize to the customer: Express empathy and apologize for any inconvenience caused.

Learn more about Customer Service here:

https://brainly.com/question/43735884


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