Answered

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You are currently helping a customer in a department store. A customer calls asking for warranty information on the high-definition TV she just purchased. You do not work in the electronics department. How do you handle her request?

A. Explain to the customer that the call was routed to the wrong department and connect her with an associate in the electronics department.
B. Recommend that she visit the company website and look up the warranty information.
C. Take a message and tell her that you will have the manager from the electronics department call her back.
D. Tell her you are helping another customer, provide her with the correct number of the electronics department, and ask her to call back.

Sagot :

GinnyAnsweridn

Final answer:

When a customer asks for warranty information on a high definition TV, it's important to connect them with the electronics department for accurate help.


Explanation:

When handling the customer's request for warranty information on the high definition TV, it is best to explain to the customer that the call was routed to the wrong department and connect her with an associate in the electronics department. This ensures the customer receives accurate and detailed information about the warranty. Offering to take a message and have the manager from the electronics department call her back is also a professional way to address the issue and provide the customer with the assistance she needs.


Learn more about Handling customer requests for warranty information here:

https://brainly.com/question/43402629


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