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Sagot :
Final answer:
In such situations, honesty and prompt actions should guide the employee's response.
Explanation:
When faced with a question they cannot answer, an employee should always be honest with the customer. Option A is not ideal as it may come off as abrupt. Options C and D are more customer-centric solutions that prioritize providing assistance promptly and effectively while maintaining a positive interaction.
Learn more about Handling Customer Queries here:
https://brainly.com/question/33225633
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