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Final answer:
In dealing with a patient who hasn't followed postoperative care instructions and complains about negative consequences, apologizing, explaining the instructions again, and seeking a supervisor's assistance are key steps.
Explanation:
Apologize for possibly giving unclear instructions and explain them again. It is important to advise the patient on what they should have done differently in terms of postoperative care. Asking a supervisor to assist the patient may provide additional support and clarification.
Learn more about Patient care and communication here:
https://brainly.com/question/39581385
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