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Sagot :
Incomplete question. The options:
- The user may not know whom to contact about a problem.
- The user may misdiagnose the problem and contact the wrong contact person.
- The contacts may not know the answer.
- The contacts may disagree about the solution to a problem
Answer:
- The contacts may disagree about the solution to a problem
Explanation:
Of course, there is a likelihood of disagreement between the contacts as they may have slightly to very broad different opinions about how to solve a particular problem.
For example, imagine a customer has a problem he believes can be solved, he decides to;
- contact support team A via phone call, he's attended to and offered a solution, still unclear he again
- contacts another support team (team B) via email, in this case, a different support staff attends to him.
Finally, he likely discovers that the suggestions made by the contacts disagree (not in harmony) about the solution to a problem.
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