In 3 sentences. Why are open-ended questions helpful when landing a sale? (this is for customer service)

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07-04-2021
Business

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In 3 sentences. Why are open-ended questions helpful when landing a sale? (this is for customer service)

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S26214643idn S26214643idn · Answer 1 · 2021-04-07T08:19:48-04:00

S26214643idn S26214643idn

07-04-2021

Answer:

By using open-ended questions, participants are able to express and articulate opinions that may be extreme, unusual, or simply ones that the researcher did not think about when creating the survey. This often provides researchers rich, relevant data for their studies

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