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Healthcare Operations Management: Executing Strategies & Setting Goals

Select a quality or performance problem in your organization or from your past experience – identify the project team members and their roles in your organization – why did you include them? Select a problem-solving tool and map it out – use PDCA, process mapping, root cause analysis, 5 Whys, or the Cause and Effect tool. How could you make improvements in the situation?

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A quality or performance issue may be related to organizational communication. Management tools that can help overcome these problems, such as the PDCA cycle.

What is the PDCA cycle?

It is a management tool that consists of solving problems related to organizational processes, instituting four phases to focus on each situation, helping to resolve bottlenecks and continuous improvement of processes. The acronym stands for:

  1. Plan
  2. Do
  3. Check
  4. Act

Therefore, through the PDCA cycle, communication problems could be solved by planning and implementing the optimization of communication channels and strengthening the relationship through feedback and meetings, for example.

Find out more about PDCA cycle here:

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