Which of the following activities might occur in response to
submitting a complaint? Select all answers that apply, and then
click Done.
1.Product design changes
2.Field corrective action
3.Corrective and preventive action
4.Employee-performance investigation
5.Follow-up for more information

Question

05-10-2021
Health

Answered

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Which of the following activities might occur in response to
submitting a complaint? Select all answers that apply, and then
click Done.
1.Product design changes
2.Field corrective action
3.Corrective and preventive action
4.Employee-performance investigation
5.Follow-up for more information

Sagot :

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Anthougoidn Anthougoidn · Answer 1 · 2021-11-07T07:44:32-05:00

The activities that might occur in response to a customer submitting a complaint on a medical device should follow these steps.

5. Follow-up for more information

2. Field corrective action

1. Product design changes, if considered necessary.

The best approach to respond to a complaint starts with paying close attention to the information being delivered by the customers. The next natural step is to convey your understanding of the complaint without giving excuses or explanations.

Then carry out detailed investigations to enable field corrective actions to be mustered, forestall a repetition of unveiled mistakes, and reduce risks. Initiate improvements in the product or service design if these are necessary.

Thus, handling customer complaints does not require investigating employee performance as this removes the focus from the customer's safety in using the medical device.

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Sagot :

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